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Windows Media Player Solution Center
Top issues
Top issues
Diagnose and fix sound or audio issues
Vulnerability in Windows Media Player could allow remote code execution
Problems sharing .dvr-ms files or transmitting clipboard viewer messages
You are redirected to a Web page when you try to play DRM-protected content
You repeatedly receive a message to install update 929399
You can't view, add, or delete items in the library
You can't back up licenses for protected content
DVD menu commands do not work correctly
Some video content doesn't play after you apply a windowless skin like Revert skin
Top issues with connecting to devices
Only internal storage is available when you synchronize to a Windows Mobile 5-based device
Windows Media Player 11 may crash if you plug in certain flash memory devices
Windows Media Player 11 stops responding when the transfer of media to a device is interupted
You can't hear the audio from a newly connected USB audio device
You can't transfer DRM-protected content to a portable media device
Top issues that cause Windows Media Player to become unresponsive
Full-screen mode becomes unresponsive
Windows Media Player 11 is unresponsive when you play a video file
Windows Media Player stops responding when you use a Nero burning plug-in
Error messages
Error messages
"Cannot open file"
"Invalid File Format. (Error=8004022F)"
"Windows Media Player cannot access the file"
"Windows Media Player cannot find the file"
"Error 27000," "Error 1304," or "Error 1606"
"The specified protocol is not supported"
Downloads and updates
All Windows operating systems
Plug-ins
Windows Vista only
Security update for all versions of Windows Media Player
Update for Windows Media Player 11
Windows XP only
Install Windows Media Player 11 for Windows XP
Install Windows Media Player 11 for Windows XP Professional (64-bit)
Security update for Windows Media Player 11
Mac only
Windows Media components for QuickTime for Mac
How-to
How-to
Frequently asked questions about Windows Media Player
How to use Windows Media Player 11 (video)
How to use Windows Media Player 11 on Windows XP
How to use Windows Media Player 11 on Windows Vista
How to uninstall Windows Media Player 11 in Windows XP
Contacts
Contacts
Windows Media Player on Windows Vista: Contact a support professional
Windows Media Player on Windows XP: Contact a support professional
Ask questions and get answers from other Windows Media Player users
Get Help Now
Contact a support professional by E-mail, Online, or Phone
Other Support Options
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Last Review : July 30, 2009
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Windows Vista questions? Go to Microsoft Answers